Return and Refund Policy

14. RETURNS POLICY 14.1 Subject to 14.2 below, without prejudice to points 4, 5, 9 and 10 in our Terms and Conditions or the statutory rights of the Buyer: (a) any Goods returned which are not included in the Seller’s catalogue and have been obtained by the Seller at the request of the Buyer will only be refunded in the absolute discretion of the Seller; (b) in respect of any Goods returned where Orders are placed via mail, phone, fax or the internet, which have been cancelled within seven days of receiving the Goods, the Seller will refund the price of the Goods in full; (c) where an Order has been cancelled within 28 days of receiving the Goods, the Seller will examine the returned Goods within a reasonable time. Where Goods are found to be defective, the price of the Goods will be refunded in full; and (d) where Goods returned in accordance with condition 14.1(c) above are found not to be defective, the Seller reserves the right to deduct a re-stocking charge of 20% of the Price of the Goods from any refund to the Buyer. 14.2 Subject to 14.1 above, within 7 days of the day after the day of delivery of the Goods to the Buyer, the Buyer shall be entitled to cancel the Contract, return the Goods and receive a full refund provided that the Goods have not been used in any way, are in the same good condition in which they were received by the Buyer and are returned to the Seller. In such event, the Buyer shall be responsible for the costs of returning the Goods and shall indemnify the Seller promptly on demand from and against all and any such costs. If the Seller collects the Goods, the Seller retains the right to charge the Buyer for any direct costs associated with the return of the Goods. 14.3 All Goods must be returned unused, in their original packaging and in a re-saleable condition (to be determined in the Seller's absolute discretion) and the Buyer will be responsible for the costs of returning the Goods to the Seller. Costs of delivery to the Buyer (if any) will not be refunded.